Frequently Asked Questions

Purchasing

How can I receive more information from Goldline?

There are several ways to contact Goldline and we are always happy to help:

Call a Goldline Account Executive at 800-963-9798 Monday through Friday, 6 am to 6 pm (Pacific) and Saturdays 7am to 3pm (Pacific), excluding major holidays.

Email Goldline at: info@goldline.com or clientconcierge@goldline.com

Request a Goldline Investor Kit for information on Goldline and how physical gold and silver diversify your portfolio.
 

How does Goldline compare to its competitors?

We encourage our clients to conduct their due diligence and recommend using our Company Comparison Chart to assist in selecting a precious metals dealer.

What are the definitions of some commonly used precious metals terms?

ASK: a coin or bar's selling price.
BID: a coin or bar's buyback price.
BULLION: platinum, gold or silver in the form of bars, coins or ingots.
BREAK EVEN: the percentage gain a coin or bar's bid price must increase to equal the original ask or selling price.
MELT VALUE: the value of a coin or bar's precious metal content.  The Melt Value is calculated by the amount of the precious metal multiplied by the spot price of the metal. For example, if a coin contains one ounce of gold and the spot price is $1,500 per ounce, the melt value of the coin is $1,500.
OBVERSE: the front or "heads" side of a coin.
PREMIUM: the amount charged above a coin or bar's melt value.
REVERSE: the back or "tails" side of a coin.
SPREAD: the difference between a coin or bar's ask (selling) price and its bid (buyback) price. For example, if a coin's ask price is $1,000 and its bid price is $720, the spread is $280 or 28 percent.  The spread is different from the markup.
SPOT PRICE: the price paid for a precious metal based upon immediate delivery. Spot prices may be expressed as the ask or selling price or the bid or buyback price.
 

What is your refund/cancellation policy?

Our refund policies vary from state to state. To review the refund policy for your state, please refer to the Goldline Account Agreement.

Am I buying physical precious metals or a certificate?

You are acquiring physical gold coins and bars that will be delivered to you or stored at an independent secure depository.  Storage is not available in all states.  Please review Goldline's Account Agreement for the full terms regarding storage of precious metals.

Delivery/Storage

When will I receive my order?

Goldline will deliver your precious metals within 28 days of receipt of funds, unless your state requires a shorter delivery period.

Can I store my precious metals if I don't want to take physical possession?

Yes, storing precious metals through Goldline at an independent facility is available for most clients.  Some states require clients to take delivery of their precious metals. Your Account Executive can provide additional information on whether third-party storage is available for your acquisitions. Please review Goldline's Account Agreement for the full terms regarding storage of precious metals.

Will my gold and silver be delivered?

Yes. Your precious metals will be delivered to your account address within 28 days of receipt of funds (some states may require a shorter delivery period) unless you choose to store your precious metals with an independent facility (storage is not available for residents of certain states.)

Pricing

What is the cost for these coins? What is your commission? How do you make your money?

Goldline products include a spread which is the price difference between our ask (selling) price and our bid (buyback) price. The spread varies depending on the coin or bar you buy. Goldline's current spread for 90 percent silver dimes and quarters, one ounce bullion coins, one ounce and larger bullion bars, one ounce proof American Eagles, 4-piece proof sets, and historic US coins is 13 percent. 

The bid price of a coin or bar with a 13 percent spread must increase 15 percent before breaking even (excluding other costs such as liquidation or delivery fees.)

All other products currently have a 28 percent spread. Examples of coins with a 28 percent spread include: European gold coins, fractional proof coins, fractional gold bullion coins, and Morgan and Peace silver dollars in all grades. 

The bid price of a coin or bar with a 28 percent spread must increase approximately 38.88 percent before breaking even (excluding other costs such as liquidation or delivery fees.)

Please read our risk disclosure booklet, Coin Facts for Investors and Collectors to Consider and our Account Agreement for more information on our spreads and the percentage the bid price of our precious metals must increase to breakeven.

What is Goldline's Price Guarantee Program?

Goldline's Price Guarantee Program (PGP) allows you to re-price qualifying purchases if the selling price falls within 7 days of purchase. 

Under Goldline's PGP, if Goldline's ask (selling) price for qualifying coins is reduced by Goldline within 7 calendar days of the date of purchase, you may contact Goldline and request the purchase of these coins be re-priced at the lower price. We also offer an extended 14, 21 and 28 day PGP on qualifying full-priced purchases of coins and bars. Please contact an Account Executive and read our Account Agreement for full details.
 

Can I lock in the price now and decide later if I want to buy?

You are entering into a binding purchase when your order is confirmed (for purchases below $1,000, your purchase is complete when your trade confirmation is sent to you) subject to our refund policies which you can find in our Account Agreement

Goldline's Price Guarantee Program (PGP) allows you to re-price qualifying purchases if the selling price falls within 7 days of purchase. 

Under Goldline's PGP, if Goldline's ask (selling) price for qualifying coins is reduced by Goldline within 7 calendar days of the date of purchase, you may contact Goldline and request the purchase of these coins be re-priced at the lower price. We also offer an extended 14, 21 and 28 day PGP on qualifying full-priced purchases of coins and bars. Please contact an Account Executive and read our Account Agreement for full details.
 

Selling Gold and Silver

Will you purchase precious metals that I bought from another company?

Goldline welcomes the opportunity to consider acquiring precious metals purchased from other companies. There are a variety of factors Goldline considers in determining whether to purchase these precious metals, including condition and current demand. Please note, Goldline generally offers lower prices for precious metals that were not originally acquired from Goldline.

Is there a charge when I sell my precious metals?

There is a 1 percent liquidation fee ($25 minimum) on the bid price of the metals. Please read our risk disclosure booklet and Account Agreement for a detailed explanation of the costs involved in buying and selling precious metals.

Will Goldline buy back my precious metals?

Although dealers are prohibited from guaranteeing a buy back, Goldline has historically repurchased the precious metals it sells and intends to do so in the future.

Acquiring Physical Precious Metals

Are precious metals a low-risk investment?

All investments have risk, including precious metals. Markets go up and down and any investment can lose money. You should read our risk disclosure booklet and our Account Agreement for an explanation of the risks involved and conduct your own due diligence.

How much of my overall investment portfolio should be in precious metals?

Goldline believes no more than 5-20 percent of your investment portfolio should include precious metals. Other individuals and institutions may recommend different percentages. You must choose what is right for you based upon individual circumstances.

How long should I plan on holding my precious metals?

We believe precious metals should be considered a long-term investment. While market conditions may dictate longer or shorter holding periods, we believe precious metals should be held for a minimum of 3-5 years, preferably 5-10 years.

Can I hold physical precious metals in an IRA?

Yes. Many Goldline clients choose to include precious metals as part of their retirement planning. Several types of precious metals may be held in your Individual Retirement Account (IRA).  It's an easy to acquire precious metals for your IRA with Goldline's Express IRA program.

How much will gold, silver and other precious metals go up?

No one can say with certainty whether precious metals will go up or down. Goldline provides a variety of free information regarding the precious metals markets, including historical and real-time price charts and industry news .

Personal Information

Why does Goldline monitor or record telephone calls?

Goldline may monitor or record a telephone call for purposes of training and compliance with our policies and applicable law.  On purchases over $1,000, we record the order confirmation which includes the: sale price; current bid price; and percent your bid price must increase to breakeven.

Do you need my Social Security Number (SSN) when I buy coins and/or bars?

Goldline requires your social security number for purchases in excess of $10,000 which are paid with: (1) cash; or (2) any combination of cash and cash equivalents (such as a cashier's check,) where the cash equivalent's face value is less than $10,000. This information is part of our IRS Form 8300 reporting requirements. Cash reporting requirements are set forth in IRS Publication 1544 available online at http://www.irs.gov/pub/irs-pdf/p1544.pdf.