CUSTOMER SERVICE / CLIENT SERVICE REPRESENTATIVE

Overview

We are seeking motivated and energetic Client Service Representatives, who realize how to go beyond the expectations of our clients. We are looking for individuals who smile on the phone and have a true understanding of customer service coupled with outstanding customer satisfaction! This individual would respond to client phone inquiries in a prompt, courteous and concise manner and confirm client transactions using standard scripts and procedures. The successful candidate will be professional, career minded, highly motivated and customer friendly.

Specific responsibilities include but are not limited to:

• Accurately and expediently answer inbound calls in a fast paced call center environment
  
• Perform a variety of administrative duties
• Ability to interact with customers in a pleasant and positive manner
• Maintain call quality goals
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with a client
  

Requirements

• 1 year + experience in a high-volume, call center environment
• Excellent PC/computing skills, including Microsoft Office products
• Strong customer service expertise
• Must have a clear and engaging phone voice
• Must be articulate with strong communication skills
• Excellent organizational skills including attention to detail and accuracy
• Work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Positive attitude, sound ethics, and values which support our company's healthy, high performance culture
• Ability to multi-task and meet tight deadlines
• Professional demeanor with the ability to maintain even disposition in high pressure situations

BENEFITS PACKAGE

• A comprehensive health and benefits package that includes Medical, Dental, Vision, Long Term Disability, and Life Insurance. Dependent coverage is available.
• A 401(k) plan with matching option, with eligibility after only six months.
• A Section 125 Flexible Benefits Program, with eligibility after only six months.
• Paid Parking.
• Holidays and Paid Time Off.
• Employee Discounts on many of the investment coin products we offer.
• A business casual dress, non-smoking environment in our Santa Monica offices located in the prestigious Water Garden complex.
• Advancement opportunities and a salary commensurate with your value, contribution, and experience.

HOW TO APPLY

If you are interested in this excellent career opportunity, cut and paste your resume and salary history into an email, listing the subject as "Client Service Representative" and send your resume to csrcareers@goldline.com. Please also include a cover letter in the email detailing your experience, career aspirations, and how you can help us.

Goldline International, Inc. is an equal opportunity employer (EOE).