FROM OUR CLIENTS
Goldline is dedicated to providing exemplary customer service to our clients, and we think it shows in the cards and letters we receive. We've selected a few of these notes to share with you. Since we can't include all the correspondence we receive and don't want to single out just some of the great Account Executives that work at Goldline, we've substituted specific Account Executive names with the phrase "my account executive."
Thank you so very much for all of your help.
T.H., Florida, 4/17/12
I appreciate the personal attention I have received during a time when I have had some difficulties… I am also very impressed with the quality of the coins which I have received, and look forward to adding to my holdings gradually over time.
J.H.M., New Jersey, 3/8/12
Thank you for assisting me in the purchase of these coins and your patience in explaining the detail.
D.D.M., Illinois, 3/7/12
Thank you for your … patience in this transaction.
I just want to thank you for your patience with me – your helping me to feel a little more stabilized with my decision to make this transaction happen with ease and grace.
Thank you for keeping me up to date on the precious metals market. I appreciate and value your input and always enjoy our telephone conversations...
You have always been helpful and have become a trusted friend. [We] look forward to a long lasting business relationship with you and Goldline International.
We are writing this letter to compliment two of your [Account Executives] for their outstanding service to us...
We began with minimal knowledge of investing in precious metals. We asked some very basic questions that [the Account Executives] patiently and thoroughly answered.
From the beginning [our Account Executive] has been professional and attentive. [The Account Executives] periodically telephones us to provide information on market conditions and financial developments. Never has there been any undue pressure to make a purchase of any of your products. Whenever we initiated an interest in additional purchases, both [Account Executive] and [Account Executive] have taken time to provide information and answer our questions. They have always explained the risks, your purchase and buy back policies and price guarantee program, and made it clear that the final decision is ours.
The level of service and ongoing attention to our needs after we made our initial purchase has exceeded our expectations. Please pass along our thanks to both [Account Executives].
R.C., Marshall, South Dakota, 12/05/11
I have recently discussed buying gold from a number of companies and I never found anyone as helpful as [Account Executive].
I plan to recommend him to all my friends who express an interest in buying gold. He is a great asset to your company.
L.E.W., South Carolina, 11/05/2011
Thanks for all the help in my silver buys. You have been great ... Your company makes it very easy. It's always great fun to talk to you.
Looking forward to speaking to you again.
A.Z., Illinois, 10/04/2011
I bought from Goldline, and am glad I did, in March of 2007. Thanks to Joe, and the American Advisor, I have a small nest egg now....
T.C., Washington, 7/8/2011
I have made several purchases from Goldline. They have always maintained the utmost integrity and answered any questions I may have had. Of these several purchases I have never had any type of problem. They are good people to work with....
L.G., Alabama, 10/3/2011
It was a pleasure both talking and dealing with you on the phone. It is not often that I make up my mind so easily; however, it was because of your professionalism and knowledge of both Gold and Silver an area I do not know about although I have been watching the value of both precious metals for months....
S.P.M., Massachusetts, 04/29/11
I have been a client of Goldline since 2009 and feel compelled to write this letter to tell you how much [My Account Executive] has helped me... His knowledge, patience and kindness have helped me tremendously in these uncertain times...
Thank you for your service.
A .M.G., Indiana, 05/16/11
... I want you to know how very pleased I am with your product and knowledge and your professionalism in handling business.
... I have come know, love and appreciate you and the way you present yourself in handling our account. We surely hope that we shall have the privilege of personally meeting you in the near future and thank you personally for all the help you have been to us in purchasing both Gold and Silver...
B.B., Florida, 05/06/11
Attn: Robert Fazio
I have recently bought some Silver Bullion from Goldline...
I just wanted to tell you how helpful and patient he was in helping me. He said he wanted to establish a long-term relationship with his customers. He did a great job in explaining the options to me... It was his calling me back that made the difference and built a trust. His conscientiousness and knowledge of the business is to be commended.
I look forward to dealing with him again.
D.V., Texas, 05/23/11
To Whom It May Concern
Dear Sir, I'm writing in reference to one of your employees, [My Account Executive] in particular. In my opinion he is one of your best workers at Goldline. His attitude confirms that his clients are of the uttermost importance to him and the product next as well as the satisfaction of his customer. He makes doing business with this company a privilege. He's a real credit to his profession and a great leader ... Thank you for allowing Goldline to be a vehicle that introduced me. Because of this I try to this company along to family and friends.
L.V., Rhode Island, 04/21/11
Dear Robert Fazio
I have been with Goldline since 2007; just want to say that I have been treated very well and would like to express my thanks for being led through all the purchases without a flaw...
... I would recommend him to others. Let him know that I appreciate his professional expertise.
N.B., California, 05/03/11
I want to put in writing why I have become a Goldline customer...
[My Account Executive] was patient, open, and exceptionally knowledgeable. She spent all the time I needed to arrive at an intelligent understanding about investing in gold coins.... I had planned to take the information I received from the four [precious metals] companies and sit down later to make my decision. However, I did not have to consider the differences between the four companies because [my Account Executive] was definitely the person I wanted to do business with. Thus, I made my decision, while on the telephone, to do business with your company.
You are probably already proud of [my Account Executive] and her manner of giving service, but I wanted you to know that that pride and satisfaction is shared by this new customer.
R N.S., Florida, 04/13/11
To whom it may concern,
I would like to express my complete satisfaction with your company. Specifically with [my account executive].
[my account executive] has been a delight to work with during my first time buying coins. Her attention to detail and overall knowledge of the business is outstanding. The professionalism and ability to listen is very refreshing.
[she] is an asset to your organization that i’m sure everyone there recognizes. I can’t thank her enough for her assistance in getting me started in my investing with goldline products.
I look forward to a long relationship with both [her] and goldline.
R.A.F., Kentucky, 04/06/11
We would like to thank [our Account Executive] for his patience and professionalism in helping us sell our...silver.
I realize that this was a small transaction but, to us, it involved a lot of worries. We worried that the silver would not arrive...that your count would be different from our count...that the paperwork would be insufficient, etc.
First of all, [our] Account Executive took all of our phone calls (about 10 of them) with good grace and patience. He explained the procedure multiple times. His tone was always calm and reassuring.
We now trust Goldline.
W.S., Maryland, 03/03/11
To Whom It May Concern,
It is Saturday morning, January 15, 2011. I just called in to talk to my account representative who was not available. [Another Account Executive] took my call. She was extremely professional and above all, patient, kind and helpful. I was so impressed!
W. G., Georgia, 01/18/11
Dear Account Executive,
This is a short note to thank you for all your help in setting up my IRA and my gold and silver portfolio.
...I do appreciate your caring, your integrity and your friendship.
I wish you a happy New Year filled with lots of love, laughter and success.
All the best,
C. L., New Jersey, 01/16/11
Recently I contacted your company for information about investing in gold.
I was impressed by your prompt [response] through mail, the internet and by telephone.
The individual that contacted me and that worked for me throughout the time I was considering marking a decision was My Account Executive.
This brief note is to comment [on] him for the good way he represented your company. He was polite and courteous and very good at explaining the process that is involved in purchasing gold products. He answered my questions well and explained things in ways that I could understand...
F. S., Tennessee, 12/17/10
To Whom It May Concern,
Today I take pen in hand to express my thanks and gratitude for the outstanding service and professionalism that my Account Executive... has shown me. She truly made this novice investor very comfortable with the acquisition process!
What a joy – Thanks again.
P. S., Arizona, 12/6/10
Please make sure a supervisor sees this...
I had a follow up call from [an Account Executive] I believe his last name was... anyway, I lost my job so I can't invest yet. I NEVER keep sales contacts but I will keep his and call him when the time is right (hopefully soon). I know people and I could tell he was very sincere as we talked.
He was very nice to work with...
K. M., Indiana, 11/19/10
Dear Account Executive,
I am very impressed with Goldline and you. I received my order, and it is correct. The box and return address was very inconspicuous; no one would know it is gold.
I was very apprehensive to order; it took me over six months to follow through...
You were very patient with me, and I truly appreciate your professional manner.
Thank you very much, and if I buy again it will be through you.
C. S., Washington, 11/12/10
I want to say how pleased I am with my dealings with Goldline. I am a very small customer having only 20 silver coins and 10 gold coins so far, and even so, I am treated with great courtesy and patience.
My Account Executive... is very friendly and courteous.
Thank you for being a friendly and honest company.
G. B., Ohio, 10/29/10
...My Account Executive was unbelievably terrific. He was patient...
I learned more from that young man in eight or so minutes....than all the people I've
spoken with and all the info I've read for the last few months.
I want to thank him very much and tell him that I'll be investing, in short order.
G. G., British Columbia, 10/27/10
To Whom It May Concern/Mr. Fazio,
I am a new gold investor. I started thinking about investing in gold while listening to the Glenn Beck radio show and Rush Limbaugh who was also advertising and recommending an investment in gold... Then we received some money from my retirement buyout. It was time to take the plunge. I called Goldline International and was connected with [an Account Executive]
It was such a relief to be talking to a really nice person. Not only did My Account Executive put me at ease, but we became "phone buddies" in a very short time. My Account Executive was very professional, extremely easy to deal with, while I was asking all my mundane questions and showing my total ignorance in the process, and somehow he made the whole process not only seem possible but completed the transaction with ease and simplicity.
Your company has a terrific reputation and after dealing with Goldline International myself, I know why. You have earned it and deserve it. If all your employees are as knowledgeable and helpful and prompt in returning calls and friendly as My Account Executive, then there is no doubt that your company will continue to grow and thrive. Customer service has to be a primary priority to succeed in today's world; your company exemplifies it! Thank you. Thank you for making a daunting process for novices so easy...
J. M., Maine, 10/27/10
Mr. Mark Albarian and Mr. Robert Fazio,
Gentlemen, ...Several months ago I became interested in obtaining gold... after hearing about Goldline... I contacted your company and spoke with [my Account Executive.] Through months of my inability to act and an unexpected financial expenditure... he was able to guide me to a solution through my [existing] IRA.
[My Account Executive] was always the professional yet easy and enjoyable to talk to. I enjoyed doing business with him and Goldline.
R. M., Maryland, 10/27/10
Dear Mr. Fazio,
We are newcomers to investing in gold and were a little apprehensive of the process, but [my Account Executive] was invaluable... He is very competent and follows through on all details. He keeps us [apprised] of developments in the gold market and been most helpful to us.
[My Account Executive] is an asset to your company as well as to all his clients.
Mr. & Mrs. W.P., Florida, 10/15/10
To: Goldline Cares:
Please be advised that my wife and I have been extremely pleased with the service given by ...our Account Executive at your company.
He was very knowledgeable about the gold we recently purchased. He has excellent customer skills in follow up, communications and courtesy. He represents your firm in a very professional manner.
We look forward to dealing with [him] in our future gold transactions.
R. & B. H., Florida, 08/08/10
I am writing to let you know that ... my account executive ... is outstanding in customer service and from what I can tell, I am sure that he is as nice of a person privately as he is in the role of my account executive. [He] is at the very least a major asset to your company ...
J. F., Oregon, 08/06/10
I have been a client for almost one year now, and am writing this letter in appreciation of the service's Goldline provides. When I first became interested in buying Gold, I never imagined the transaction to include more than a bill of sale. What I find amazing about Goldline is the continued service after the completed sale and shipment of product. Goldline is continually committed to me, by providing up-to-date market news, as it relates to [precious] metals and the economy... Again, I just wanted to thank your fine firm for a job well done. You provide great customer satisfaction and continue to help me protect myself and family in these unusually uncertain times. I look forward to maintaining this relationship and continuing my business with Goldline for some time to come...
J. A. S., Wyoming, 08/13/10
To Whom It May Concern:
I am not one of your biggest clients, but I feel compelled to relate what an enjoyable experience it has been doing business with your firm. My Account Executive is the reason. For me he has the face of your company and a good one it is...
K.K., Oregon, 08/10/10
Mr Robert Fazio,
...I wanted to contact you to let you know how great it was to work with the two [Account Executive]. I began considering gold investment late last year. I contacted several companies, some representatives from other companies were extremely aggressive to the point of being rude. My Account Executives always showed the utmost respect as I made my decision, found the right time to discuss the topic with my wife and ultimately found time in my busy life to complete the transaction. You should be proud of both of them, they were patient, helpful and respectful every step of the way. I never felt pressured, I knew it was the right decision to invest with your company because of their great customer service.
T. A. S., Michigan, 03/02/10
Dear Mr. Fazio,
In today’s changing economy, I felt it was essential to diversify my portfolio. I thoroughly reviewed various companies in this very competitive market, and selected the right Company for me, Goldline International. I was extremely impressed with your Account Executive... I was impressed with his knowledge, along with his sincerity; it was also apparent that he was very involved with his work, and liked his job, which reflected he was working for a good company. He spoke to me as an individual person, so I did not feel like just another number. Being a first time investor, I had numerous questions to which he devoted a lot of time, and patience, providing direct, thorough and honest answers. I recently received, and am very pleased and impressed with the quality of my first order. I truly believe the longevity of a company is partially backed by the service, honesty and integrity of its employees, and I am certain [he] is only one example. [He] has provided the personal, honest and professional service, backed by quality, which, to me are most important, and has contributed to the success of your Company. This is why I am confident Goldline International will continue to be around for at least another 50 years! I am fortunate that I received that initial phone call from My Account Executive, which, in the end, concluded with a very happy ending for me ...just wanted to take the time to write to you and let you know...another satisfied client of Goldline International...
C. U., New York, 6/25/10
Dear Robert Fazio
I have been with Goldline since 2007. Just want to say I have been treated very well and would like to express my thanks for being led through all the purchases without a flaw. At first I was doubtful about getting into gold and silver but now I am glad I did. ... I would like to recommend my Account Executive to others.
N. B., California, 05/14/10
...I would like to recognize..., my account rep, for her outstanding work. She has been unfailingly polite, professional, knowledgeable, and a genuine joy to work with. ..You should be proud that your company is represented so well by her.
R.N., Colorado, 04/01/10
I wanted to write this to you because I have seen so many negative comments about Goldline in the press. I've got to tell you, that just hasn't been my experience with Goldline. I have dealt with My Account Executive and not only is she extremely professional but a delight. ...I really appreciated that!
... I felt comfortable and safe. Comfortable, because I could ask the 'silly' questions and 'safe', because [she] never pressured me about making any of the purchases I made. over the Fall of last year, I made... purchases. [Each] one was delivered as promised. I am so impressed with your customer service, communication and professionalism displayed at Goldline, from My Account Executive and to the packaging of my [purchases].
Thank you for this opportunity to 'voice' my experiences with you.
S. B., New Jersey, 7/21/10
With Goldline's recent visibility in the news I'd like to express my appreciation for the company and in particular for my Account Executive ... When I first contacted Goldline I knew nothing about precious metals; I only knew that I wanted an alternative to the stock market for an investment. My Account Executive did a great job of explaining many aspects of gold investment. She was patient over the course of several conversations, answering endless questions and never pressuring me. She was forthcoming about Goldline's practice of applying fees on the "front end". She cautioned me that I should purchase gold only if I were in a position to hold my coins for a minimum of 3-5 years. When I finally decided to make a purchase, she again asked if I was planning to hold my gold for that 3-5 year period, and encouraged me to contact Goldline first whenever I wanted to liquidate.
Your happy client,
B. N., Ohio, 7/27/10
To Whom it May Concern:
I am writing Goldline to express my sincere appreciation for the experience and exceptional customer service I received from My Account Executive. ...[He] has just been extraordinary in his professionalism and kindness in the way he has handled my transaction...I will tell my associates of my positive experience I had with Goldline and will recommend them to your company...
B.K., New York, 7/26/10
To whom it may concern:
I just wanted to let you know how pleased I am with the service I have received at Goldline. My particular [Account Executive]... was very patient and informative and I appreciate all the time he took to answer my questions. I really like the fact that he calls to share new information and articles, which I believe is essential in this very nerve racking economy.
The purchase and delivery process was very smooth and timely. I especially appreciate the huge effort to provide security and safety. It was much more efficient than I had expected.
Thanks so much! I will continue to recommend Goldline to my family and friends!
C. T., Michigan, 7/27/10
....As always, we enjoyed our visit with you and thank you for the information you shared with us. We could not feel more comfortable or satisfied in our relationship with you and GLI and certainly appreciate and support GLI’s completely open and honest business practice - despite the ludicrous efforts of some misguided and ignorant people to claim otherwise.
J. J C. & M. W. C., Kansas, 6/25/10
May I take this opportunity to express how pleased I am with Goldline... Over a period of months, My Account Executive presented an array of coins and graciously guided me through the process. I am delighted with the quality and beauty of what I purchased....
M.P., Mississippi, 7/27/10
Dear Mr. Fazio,
I am writing you to commend you and your staff, particularly Account Executive for the excellent service I have received.
I am a chemical engineer who has known gold as a relatively inert chemical. My Account Executive often brought in [her Colleague] to broaden my knowledge and understanding of the entire precious metals industry…my Account Executive is a caring person...
With a staff of such caring and knowledgeable people, I can see how Goldline has been so successful! Keep up the good work!
D. D., Texas, 03/17/10
Dear Mr. Fazio,
My husband and I have made our first purchase of silver ever. We chose Goldline because of the endorsement of Glenn Beck and Fred Thompson…
Our Account Executive was extremely helpful with all of my questions. I have done some research into precious metals, and I felt she was honest and down to earth with her information. She was also very helpful and patient when there was a conflict with the billing address of our credit card company.
We are planning on making future purchases, and I will always contact our Account Executive. I feel secure in knowing that she is very efficient and always responds quickly to any concerns.
C. M., Ohio, 03/08/10
I am writing to express my gratitude and appreciation for the work my Account Executive has done for me. As a new investor in precious metals, I had many questions, all which she addressed with patience and completeness. Her knowledge of the subject is obviously great, and she guided me through my various decisions.
I have enjoyed working with my Account Executive, whom I have found to be a breath of fresh air. She is cheerful and well informed, and I have confidently recommended her to several friends.
To have such a fine person on your staff is a tribute to Goldline.
C.G.N., Florida, 02/12/10
I am a new customer to Goldline.
I just wish to commend…my Account Executive for his professional and personalized service that he has provided me and my family.
He has helped to assist me in making informed decisions about my gold and silver purchases.
I only refer my friends and family to Goldline, should they consider buying gold or adding it to their IRA.
L.H., New Jersey, 02/04/10
I am writing this to Mr. Robert Fazio, who I understand is the supervisor of [My Account Executive]. I wanted to take a minute to let you know how pleased I am, as one of your new customers, with [him]. He has been straight forward, forthcoming and has answered all my questions. His demeanor and personal touch have been instrumental in my decision to become a Goldline customer. If [he] is an example of your Account Executives, Goldline is in good hands and I am sure our future relationship will be a good one. Please take a minute to complement my Account Executive, on [my] behalf. I look forward to working with your company.
M.L., Kentucky, 01/12/10
I want to [compliment] one of your sales representatives…for her excellent service in helping me with recent purchases from your company. This was my first time [buying] precious metals and she was able to walk me through the process with minimum trouble. I never felt pressured to buy a particular product and was always given plenty of options…You are fortunate to have such a good person working for you.
R.D.R., Washington, 01/06/10
Goldline is extremely satisfying to do business with.
My Account Executive is like a trusted relative with his consultations.
I wouldn't consider doing gold or silver business with anyone else.
Thanks to Goldline.
A satisfied Goldline customer,
A.E., Texas, 01/05/10
Dear Robert Fazio, V.P.,
We just want to let you know what a comfortable experience we had in buying gold for the first time. My Account Executive is just the person we needed to talk to as he is so very patient and kind to those who don't know enough about gold to even ask intelligent questions. He also has the ability to explain his knowledge on our level so that we felt confident in making our decision. It is so obvious that he loves what he does and cares about people! And how rare it is to find his caliber of customer service in today's business world - just had to take the time to let you know. Thank you for listening and passing this note on to him.
Mr. & Mrs. F., Colorado, 01/05/10
Dear Mr. Fazio:
I recently became a client of Goldline…I wanted to write to tell you about my experience with Goldline.
Last spring I was considering a purchase in precious metals. I contacted Goldline and spoke to…one of your representatives. She was very helpful and professional.
My Account Executive worked with me to get an account open…She, as usual, was very helpful and, frankly, very enjoyable to talk to. It is clear she enjoys her work and is genuinely interested in her clients.
Mr. Fazio, My Account Executive is a gem and I really appreciate the work she's done on my behalf. I want you to know that and know that she does a wonderful job. These days it is hard to find people as thorough in their follow through and who show such genuine concern for a customer's interests. She's one you could use as a role model to other employees.
D.J., Colorado, 12/15/10
Dear Account Executive,
I wanted to first thank you… What may have appeared a simple transaction to you was mind bending for me as I was caught up in so many things, at the time. Now, with your help, I have a Traditional IRA… and it holds a promise for a good financial future.
…I have nothing but gratitude and praise for you both for the support you gave me throughout the process…
Thank you for your assistance.
M.L.J-D., New York, 11/05/09
…I really appreciate the fine work you did in helping me... I'm also very pleased with the results and wish to express my appreciation & thanks.
I'm particularly pleased that you were able to handle my needs in such a professional manner. As well as, convince me that I was dealing with a top-notch firm - working in such a highly uncertain & speculative market.
It was a very re-assuring experience and you convinced me that I was dealing with a first class outfit. Thanks again for the fine job you did. I hope we'll have more such opportunities in the future.
R.G., Virginia, 10/21/09
Dear Mr. Fazio,
...We are very much satisfied with [our Account Executive]'s efforts to give us the best options in our transactions with Goldline, Inc.
He is respectful, careful and courteous in all his dealings with us, and we feel he has rendered us a great service in helping us to make the transfer of a portion of our assets to gold coins.
You have a very fine representative in [him], and should we ever have the opportunity, we will gladly recommend his services to any and all of our friends.
Thank you for all you do...
D. and S.C., Missouri, 07/29/09
Dear Mr. Fazio:
I have been a client of Goldline International, Inc for four years now...
I can't say enough goods things about [my Account Executive]...Her expertise, enthusiasm and warmth is a wonderful representation of your company...
Thank you for your leadership of such a fine company, Mr. Fazio. I'm looking forward to remaining a Goldline client for many years to come.
L.W., Ohio, 07/27/09
...When I first called I was looking for some general information on gold and silver. [My Account Executive] took the time to educate me on proofs, bullion, precious coins, etc...It is refreshing to know that Goldline unlike so many other companies, has a person that is intelligent, personable, polite, funny, and at the same time takes care of business. Great job [to my Account Executive], and you too Goldline...Thanks again. Your happy Goldline client.
B.P., Michigan, 07/26/09
I am writing to let you know what a great experience I had buying gold coins through Goldline.
...[My Account Executive] did an outstanding job explaining the different options with regard to what type of gold to purchase. This was the first time buying gold and he was extremely patient with me.
[He] is very knowledgeable and is a true professional. He returned all of my phone calls promptly.
One couldn't ask for better customer service.
K.G.C., Ohio, 07/24/09
...[My Account Executive] spent a long time with me, and answered all of my questions. With [her] help, I have purchased some semi-numismatic Gold and Silver. I am very happy with my purchases, and feel much more secure...
I feel [my Account Executive] is an asset to Goldline, in that she has never rushed me, and takes all of the time (I need) to feel secure in my purchase. She always calls, as she did today, to let me know my purchase is being shipped out and when to expect it's arrival. I feel like I know her...I trust her advice and her judgment...I will definitely recommend Goldline.
M.G., Oregon, 07/24/09
...We have been with Goldline a very short time, but have learned a great deal about the importance of having gold in our investment portfolio...
We are particularly pleased with the personable way [our Account Executive] has helped to inform us...[He] has broadened our knowledge and understanding and we are very grateful to him for his expertise...And when we say we cannot do more, he honors our comment and doesn't pressure us...
V. and K.G., Missouri, 07/22/09
Just want to let Goldline know that they have a gem in [my Account Executive.] He has been most helpful and efficient in handling my account... [My Account Executive] is an excellent representative of your firm, he's positive, knowledgeable, competent and does what he says...[It is] a pleasure to deal with someone who knows the definition of service.
H.G., Florida, 07/21/09
...It has been wonderful working with [my Account Executive]. He has taken me through the process of buying gold and silver, not only rare coins, but proofs for my IRA as well. He always has time to answer questions and if he doesn't know the answer off the top of his head, he finds out and calls me back in a very timely manner...
I look forward to many, many years of working with [him].
S.M., Colorado, 07/21/09
...I became interested in acquiring gold coins in the spring of 2008. Over a period of about six months, I spoke with representatives of a number of other companies that deal in precious metals. It was not until September of 2008 that I spoke with [my Account Executive] at Goldline...In talking with [him], I became inspired with confidence in Goldline International, and have, thus, made all of my acquisitions exclusively through Goldline with the help of [my Account Executive]....
The level and quality of service that [my Account Executive] has provided to me, on behalf of Goldline International, has been and continues to be of the very highest caliber. I have found [him] to be always professional, prompt, patient, polite, personable, very knowledgeable, highly informative and instructive, and quite influential throughout all of our dealings and the many transactions that have been accomplished with him as my account executive.
I am very pleased with [his] performance, and I am pleased and grateful to have him as my account executive at Goldline International...I make all of my investments in precious metals through Goldline International.
In my opinion, [my Account Executive] would be an enormously valuable member of any team, as he most certainly is at Goldline International.
S.E.S., Texas, 07/18/09
I have had the privilege of opening an IRA account with Goldline recently. My Account Representative...was extremely helpful in making the procedure as uncomplicated as possible, answering all my questions and being sure I understood everything I was doing to avoid problems or mistakes. I especially appreciated that my phone calls were returned in a timely manner. I...would recommend Goldline to anyone who is looking to invest in precious metals.
C.C.B., Colorado, 07/17/09
I am pleased to state that my Account Executive...has been most helpful to me as I made my several purchases of gold from Goldline. She was courteous, and certainly knowledgeable about the items I was interested in. It was a pleasure to talk, and do business with her.
...I feel that she is more than just an account executive at your firm. She is a friend.
J.L.R. Jr., Arizona, 07/17/09
...We very much feel that [our Account Executive] is honest, knowledgeable, competent, professional and gracious.
She is a delight to work with, and is eager to please, by handling the transactions with information and concern for our needs. We appreciate that.
E.D. & B.D., Florida, 07/17/09
I was very pleased with the professionalism and non pressure approach I received from my account representative...I was extremely nervous about making my first purchase of Gold. [His patience] and attitude need to be commend[ed]. He took the time to share his knowledge of your many products with me which was extremely comforting to me and my family. I look forward to making more transactions with him and your company...
K.F., California, 07/17/09
Dear Mr. Fazio,
[Our Account Executives] have been nothing less than fabulous as far as we're concerned. The professionalism is representative of your company and that goes without saying. Even the "third party confirmation" part of our purchases have been met with that standard. However, we believe that [our Account Executive] has gone above and beyond that standard of professionalism and has used his skill, experience and insight to help us make the correct purchases that will best suit our personal needs, as well as help us to achieve our goals in this market...We are not only buying gold...but, we are forming a relationship which is a "commodity" desirable in any economy...
Thank you very much (and may gold exceed all expectations)!
R. and A.G., Massachusetts, 07/17/09
I'm writing to thank you for your excellent and reliable service. When I first called Goldline to inquire about the many aspects of buying gold, I was connected with [my Account Executive]. Since then he has done an excellent job of keeping me informed, providing prompt service, and contacting me in a timely manner. [He] has been forthright in his answers and has not only helped me make purchases, he has helped me learn a great deal about the various coins, their relative value, the value/differences between purchasing contemporary or antique coins, and similar information. I have never been pressured or tricked but rather have enjoyed a cordial, friendly, respectful, and highly professional relationship with...[my] Account Executive. [His] knowledgeable and prompt service has made me a return customer to Goldline.
Thank you for your excellent service.
V.B., Indiana, 07/16/09
I am writing you to let you know that I am so very satisfied with the considerate and knowledgeable service that you have given me in my need to own precious metals.
M.H., New York, 07/16/09
...[My Account Executive] with Goldline, is an extremely competent and caring individual who has worked tirelessly to help me meet my needs with purchasing precious metals and collectible coins. A great account executive and a great company. A happy client,
F.O., Arizona, 07/16/09
...I heard the Goldline commercial on the radio and had been mildly curious about ownership of gold so called the number given. I was fortunate to have the call answered by [my Account Executive].
With [my Account Executive]'s knowledge and sales expertise I purchased silver coins and eventually gold. She not only is smart but thru these years I have found her fun to talk with and she has made...becoming a gold owner an easy task. A couple years ago while in LA I made it a point to "drop in" your offices and meet with her. She made me feel really welcome and trust I felt in her and your company was more than confirmed.
Thanks [to my Account Executive] and Goldline!
L.E., Minnesota, 07/28/09
Greetings Robert Fazio of Goldline, ...I am writing to tell you of my experiences in dealing with [my Account Executive]. I want to commend [my Account Executive] for his outstanding service to me and my family. [He] is knowledgeable about numismatic coins and the gold market in general. He seems to always have his finger on the pulse of the world of gold. I am ever more informed and encouraged by our frequent conversations. [He] is always willing to give me his best in returning my calls and answering all of my questions with impressive depth and thoroughness. I plan on continuing to build a relationship with and buy gold from Goldline through [my Account Executive] for years to come! Cheers and thanks to [him]!
J.B-E., Virginia, 7/27/09
... I wanted to let you know that I think that [my Account Executive] has done an outstanding job in all of my dealings with Goldline...
Many thanks to him and Goldline for the assistance.
D.N., Texas, 07/26/09
I would like to take a moment to say a few things about my account rep... Although I have been a Goldline customer for less than a year, I have grown to both trust and depend on [him] in servicing my gold buying needs. Although I am not a large customer, I feel like I am treated like one. Investing what are significant amounts of money on an individual basis is a very serious undertaking and I have become comfortable knowing [he] is there for me. Here are a few reasons why:
- Expertise. ...As [a] gold bug, I consider myself more informed than the average person on why gold should be part of one's portfolio. [My Account Executive] has demonstrated knowledge of the market and understands my personal buying philosophy. He builds assurance with his clients in his market knowledge without any hard selling.
- Character. [He] is sincere...In the end, being honest and trustworthy are most important...
- Partnership. This is the only path towards long-term relationships trying to do business in the 21st century...In the end, knowing [my Account Executive] is there to answer all my questions and challenges is vital in retaining my business. [My account executive] and I have developed a strong bond. But I'm not here to make friends, I'm here to buy gold as effectively as possible to help protect my family...
R.J.D., Virginia, 07/16/09
I discovered Goldline by listening to Glenn Beck...He reported that he invested through Goldline. He stated that Goldline listens to you, they give you facts, are "not pushy", and everyone at Goldline is great to deal with.
...I knew after my first conversation with [my Account Executive] that I liked him, and he is now our account executive. [He] has been very informative...In fact, everyone that we have talked to at Goldline has been nice and helpful! Goldline must sure know how to hire the right people and they in turn must like working for Goldline...
R.F. & P.F., Pennsylvania, 07/16/09
It has been a great pleasure for me to chat with [my Account Executive] on...a professional and personal basis. She is very knowledgeable in her field and extraordinarily helpful to me in this new [endeavor].
She has followed up with me more than once and continues to reassure me. She's highly commendable and you're very blessed to have her as an employee.
B.P., New Hampshire, 07/22/09
...[My Account Executive] does a good job of making the metals market very understandable to the novice investor. She has made my multiple purchases complimentary and so they support each other.
...[My Account Executive] was always very helpful with her advice and always let me make the final decision...I have purchased a good array of products, both in silver and gold, that I am very happy with.
[My Account Executive’s] professionalism...makes the investor feel very good about their purchases...
L.H., Georgia, 07/22/09
I would like to thank [my Account Executive] for the personal care she gave to us...[She] made it so clear and easy, my husband and I feel confident about our purchase. Because of her kindness and patience we will be increasing our investment. If your employees are all this courteous, it's no wonder your company prospers.
Mr. and Mrs. L., Texas, 07/22/09
...I met [my Account Executive] over the phone by a luck of the draw one day when I called Goldline. I must say that I am very fortunate that it worked out this way.
[She] is a very personable individual and very knowledgeable. I have also never had a problem with her following up with me. I learned about Goldline from listening to Glenn Beck...
I recently referred my sister and brother-in-law to Goldline. [My Account Executive] treated them like Gold and as a result they made a purchase recently...She is indeed an asset to your company.
D.D.L., Florida, 07/21/09
As always, you are fantastic to deal with. I really appreciate all the time you spend with me assisting me with both gold and silver purchases...You were very kind and patient and wanted me to be educated as well as comfortable. I thank you for that... I rely on you to assist and save my hard earned money I make with gold and silver coins. Your knowledge has never gone unappreciated by me...Thank you also for always being so prompt when sending me requested information...
C.W., Arizona, 08/07/09
I would like to thank [my Account Executive] for guiding me as a new and inexperienced investor through the process of choosing and acquiring gold. [My Account Executive] expressed his appreciation for gold, both its value and its beauty, through his patient and thorough explanations and answers to my many questions.
S.B., Georgia, 08/07/09
I am writing and submitting this e-mail to relate my 100 % satisfaction with [my Account Executive] educating me and helping me with my first time buying gold. [He] ...answered all my questions. I hope this will be a long relation with [my Account Executive] and Goldline.
D.K., Georgia, 07/21/09
I became a Goldline customer in late December of 2008 when I called [my Account Executive] for some information. I had become increasingly concerned about the fiscal policies of our government...[My Account Executive] was so patient and helpful in guiding me through the pros and cons of gold coins, bullion, silver, etc. I never once felt like a tiny investor and I never once felt stupid and uninformed. Since then, I've been able to add a few thousand more to my...horde of coins. [My Account Executive] has kept in touch on various occasions...never pressures and often does not even bring up gold. [My Account Executive] has called to wish me a happy July 4th among other things or to remind me to read the Wall Street Journal for an article on gold. I appreciate these small touches and have grown to trust [my Account Executive] to help me though the coming financial storms...I was originally drawn to Goldline because Glenn Beck recommends your company, and I trust Glenn Beck. Thank you for employing such knowledgeable and decent people.
H.T., Michigan , 07/15/09
To Whom It May Concern:
I started my account with Goldline International in March 2009, so I am a new customer. The fact that Glenn Beck and Mark Levin both recommend you highly is definitely good enough for me. My personal experience so far after three different transactions was very satisfactory. My account representative... was very pleasant to work with. I am a novice with precious metals and he explained everything very well to me and very patiently. He always called me back for follow-up and to check on my shipments.
As a matter of fact I was so satisfied that I recommend Goldline to my boss, who consequently also started an account with [my account executive] and did his first purchase this month.
J.D.R., Texas , 7/20/09
[My Account Executive] has been patiently walking me through the gold buying procedure. I don’t have a great deal of money to invest, but [my Account Executive] has taken a great deal of time to explain things to me.
H. A. C., Arizona , 7/20/09
Dear Mr. Fazio,
I am filled with gratitude because my Account Executive is "my" Account Executive! When my Account Executive answered the phone, I was not sure that I wanted to depend on Goldline. However, he made me feel comfortable and I know that I can most assuredly depend on my Account Executive for his honesty, knowledge and intelligence.
The result: I made two purchases, plus a wonderful friendship that I trust more than the gold. Thank you, Mr. Fazio for having a gentleman like my Account Executive on your staff.
Thank you for steering me in the right direction in my recent gold and silver purchases. They are terrific! I am very pleased with the professional manner in which my account has been managed by you and Goldline. As a new client in the gold market, I have three suggestions for potential new buys which I have learned from my experience.
- Be informed. Read some literature on gold. Goldline’s website is very informative. Talk to your Goldline advisor who is there to help you understand all about the gold market. Goldline advisors know their stuff.
- Buying gold is a transfer of assets. When you buy gold, it is not like buying an expensive car that can lose its value. You are just moving some assets - even small amounts - from one asset account to another asset account - Gold!
- Jump right in! You can read all the books you want on ballet or football, but you ultimately learn by doing. Same with gold. Start little. You can’t make a mistake here. Once I purchased a few items, I learned more about them and other gold items. My interest and knowledge of gold developed. My experience helped me to be more focused on my overall financial plan and more focused on my "gold goals" - and my next purchase.
Thanks again for your help.
D.M., Ohio , 4/16/09
I've been a client of Goldline since 2007... I currently have my Account Executive and he has done a wonderful job. There is only one reason I do business with your company. His name is Joe Battaglia. I listen to Joe every day and the thing that captured my attention is his integrity and willingness to tell the truth. I check much of his info and he is always on target not only with his reporting but also his analysis which he doesn't give that often. As I listen to you when you sit in for Joe occassionally, I saw that your company is run with honesty through and through. Joe saved my family a lot of misery and I appreciate it very much. You really made a good decision making him Executive vice president, he is an invaluable part of Goldline. Thank you... my father, my doctor, and other co workers look forward to doing business with Goldline in the future.
L.J., New York , 03/02/09
Thank you for being available to assist us in the last few weeks. You probably have more wealthy clients vying for your attention, and knowing that you took the time to talk with us means more than you can imagine.
P & G P., Indiana, 10/16/08
Hello Team Goldline,
Thanks again for the good you do on the air, for the coin you so generously sent me. And the news releases regarding the metals market, gold & silver... Joe Battaglia is one of my heroes!
B.B, Missouri , 07/31/07
You are the only person I have ever heard state the relationship of stocks to inflation correctly. I wanted to take a moment to say, Thank you and share with you some of my thoughts in a way maybe more of your audience may be able to understand... Everybody should have at least 5% of their portfolio in gold or silver. I prefer gold. I compare gold is to oil as silver is to natural gas. Again I want to thank you, [my Account Executive] and Goldline for all your hard work getting the word out.
I have been a customer of Goldline for approximately 15 years and have dealt in bullion and coin investments for over 10 years. I would like to take this opportunity to express my happiness with the way my account has been managed. My Account Executive has always been available to my questions, transactions and provided information in a timely manner. He has provided excellent investment strategies and I will continue to be an investor and follower of Goldline.
R.K, Nevada , 06/08/06