Complete Guide: FAQs

1Purchase Precious Metals

How do I buy Precious Metals?

There are three ways to buy precious metals:

1) Have the metals shipped to you or store in a secure vault.

2) Open a Precious Metals IRA.

3) Acquire precious metals monthly for as low as $200/month through our Accumulation Program.

How do you ship Precious Metals to my home?

All packages are shipped discretely and fully insured.

How do I store Precious Metals in a secure vault?

Metals are physically stored primarily in Las Vegas, Nevada. You can also contact Goldline for additional storage location options.

How do I buy Precious Metals in my IRA account?

Call our Concierge Team to open your IRA, transfer or add funds to your IRA, and then choose IRA eligible precious metals.

How does the Accumulation Program work?

Purchases are automatically made for you on the second Wednesday of the month and your credit card will be charged on the 15th of the month or the following business day. On the scheduled purchase dates, you will purchase the quantity of coin(s) and/or bar(s) that your allocated investment can buy at the current selling price (ask price). Please note, because you are allocating a fixed dollar amount per your payment schedule, you may not be able to purchase an entire coin or bar every month.

2Physical Delivery and Storage

Metals are physically stored primarily in Las Vegas, Nevada. You can also contact Goldline for additional storage location options.

3Precious Metals IRA

How do I setup a Precious Metals IRA?

Whether you have an existing 401k, TSP account, Roth IRA or any other qualified plan, you can transfer or roll over your current plan into a precious metals IRA in 3 quick and easy steps. First, you complete the application; second, you rollover or transfer the funds; and lastly you purchase the precious metals you’d like to include in your self-directed IRA. Contact Goldline and speak with one of our Account Executives about how to open a self-directed Precious metals IRA.

What is the tax advantage of a Precious Metals IRA?

Any tax related questions should always be deferred to your tax advisor and/or accountant.

How is a Precious Metals IRA different than other IRAs?

With a precious metals IRA, you own physical, tangible gold, silver and/or platinum. Upon distribution, you may elect to liquidate the metals and receive the funds or you may take delivery of the physical metal(s). Most other retirement funds held in conventional IRA, TSP or 401k typically include stocks, mutual funds, bonds, and annuities.

What is a Precious Metals IRA?

A Precious Metals IRA is a type of self-directed IRA for the investor who wants to add physical gold, silver and/or other precious metals to their retirement account.

How does a Precious Metals Storage work?

The physical metals you purchase for your IRA must be held in the custody of an IRS approved custodian that is in charge of administrating your IRA and stored in a licensed, insured depository. Your self-directed IRA gold and precious metals will be moved to a designated depository at your choice, administered by your custodian.

Are my metals insured while they are stored at the depository?

Your precious metals are held in a high security depository and insured by the depository, as well as independently insured by TDS against physical loss, damage, or theft.

4Accumulation Program

How does the Accumulation Program work?

Purchases are automatically made for you on the second Wednesday of the month and your credit card will be charged on the 15th of the month or the following business day. On the scheduled purchase dates, you will purchase the quantity of coin(s) and/or bar(s) that your allocated investment can buy at the current selling price (ask price). Please note, because you are allocating a fixed dollar amount per your payment schedule, you may not be able to purchase an entire coin or bar every month.

How do I get started on the Accumulation Program?

Choose the fixed dollar amount you wish to spend each month (minimum $200/month per product). Complete the online form and choose the specific coin(s) and/or bar(s) you would like and provide your credit card information. You will also need to complete the Goldline Account Agreement.

What are the costs of the Accumulation Program?

Storage of your metals is free when the total ask value is $5,000 or less. Holdings with a value more than $5,000 are subject to Goldline's storage fees which are 1% of the total ask value at the close of the storage statement period. Please refer to the Goldline Account Agreement for more information.

When can I receive delivery of my metals?

You may take delivery of your metals as soon as you've paid for a full coin and/or bar. You will receive one free shipment every 12 months. Additional shipments within the 12-month period will cost $25/shipment. If you have a coin and/or bar that is a fraction at the time you request delivery, you may keep the fractional product in storage, liquidate it, or purchase the remaining fraction so that you can take delivery of the entire coin and/or bar. Upon request of delivery, the metals will be shipped to your account address within 7 business days of receipt of your request for delivery and, if applicable, receipt of your shipping fee.

What if a selected product becomes unavailable?

Goldline will substitute the selected coin and/or bar with a different coin and/or bar of the same quality and price of the original product.

How do I cancel the Accumulation Program?

The Accumulation Program continues until you provide notice of cancellation to Goldline by: (1) Calling Goldline at 800-280-5082; (2) Writing to 11835 W. Olympic Blvd., Suite 500, Los Angeles, CA 90064; (3) Emailing at clientconcierge@goldline.com; or (4) Faxing at 310-260-0365.

5Pricing and Cancellation Policy

What is your refund/cancellation policy?

Our refund policies vary from state to state. However, all clients are provided with a minimum refund period of seven days on their first purchase. Please refer to the Account Agreement for a complete listing of our refund policies including important conditions and limitations.

Can I lock in the price now and decide later if I want to buy?

You are entering into a binding purchase when your order is confirmed subject to our refund policies which you can find in our Account Agreement.

Purchases are automatically made for you on the second Wednesday of the month and your credit card will be charged on the 15th of the month or the following business day. On the scheduled purchase dates, you will purchase the quantity of coin(s) and/or bar(s) that your allocated investment can buy at the current selling price (ask price). Please note, because you are allocating a fixed dollar amount per your payment schedule

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